1. Leverage a technology that aligns with your business
In under to truly ensure your technology provider aligns with your business the business goals must much clearly laid out. What is your company's focus over the next 3 months? 6 months? 12 months? 3 years?
All too often companies implement technology only to find that it doesn’t quite work as promised, and they need to adapt their business processes to fit the technology. Businesses should be in control of their business processes and the technology should be flexible to meet those needs.
A logistics solution should offer advanced functionality in a completely integrated solution, providing consistency in reporting and execution, ease of use, and visibility into the entire distribution process going into the last mile delivery for ecommerce.
Ask yourself how technology can help you reach the business goals. If you align your technology requirements with your company objectives, you’ll get the highest business impact and greatest increase in margin.
Finally, when evaluating a technology consider the ease of implementation, support to your business and the reliability of the technology company.
2. Communicate often
Provide updates via SMS or email throughout the entire delivery process so that the customer knows when to expect their delivery. This reduces the volume of inbound customer service calls and increase customer confidence in your last-mile delivery service.
It is also important to be able to track the order in the order in real time, ensuring the delivery is arriving in a timely manner to meet the customer promise. Proactive messaging enables automated communication to keep the customer informed throughout this process.
3. Prioritise planning the day before
“Plans are nothing; planning is everything.” ― Dwight D. Eisenhower
Consumer expectations are higher than ever, especially when it comes to service. Consumers expect more and are not willing to accept broad delivery windows that keep them tied to their homes for hours. By allocating the delivery into the trucks the day before allows your transport to become more efficient thus improving your customer service.
By using route optimisation tools with the click of a button you you can reduce your travel costs and time wasted by planning the most efficient routes to your customers. A lot of these organisations find it greatly improves fuel efficiency, reduces travel time, and increases the number of customers they can serve.
4. Analyse Data
Your technology provider should be able to provide with you raw data. By having assess this to this raw data you will able to look at idle time, driver break time, log in time of your drives, hold up at delivery, study the last-mile delivery and services times. This will enable you to increase driver productivity and accountability; measure on-time delivery rates; and determine where schedule and process adjustments need to be made to ensure customer requirements are met at the lowest cost.
You need to have data to draw patterns. In last mile deliveries, data about past deliveries, routes, customer locations, etc. help in spotting opportunities for improvement.
The idea is to plan and execute last mile deliveries around the customer and the best cost-effective route as shown by data.